Billing Portals
Billing Portals
A six-inch-thick paper bill from your wireless provider is not a reasonable way to process and reconcile wireless usage each month. Therefore, carriers provide their business customers with an electronic billing portal. When a customer encounters a surprise charge, it often stems from a breakdown in the day-to-day process.
The user and department information contained in the billing details derives from the requests you made to your wireless provider. Often, these requests are a desk-swivel process requiring an agent to rekey information from an email or phone call. For this data to be accurate, you must communicate to the wireless provider the user and department information 100% of the time, which often doesn’t happen. SimplifyWireless ensures accurate user and department information 100% of the time.
Purchase Portals
Purchase Portals
Whether you purchase your hardware and accessories from an independent dealer or directly from the wireless provider, they typically provide a purchasing portal. Procurement of new devices only represents the first three to five days of the life cycle of the device and phone number. An average device life cycle lasts well over 1,000 days. SimplifyWireless includes procurement processes that mirror the way you would process changes with your wireless provider, allowing you to track and associate every purchase to an employee and department in the platform.
Self-service Portals
Self-service Portals
Most wireless carriers provide business customers with a portal to make account changes. The challenge with these portals is that the wireless provider only gives customers a select few change types that can be processed, while there are many other changes that cannot be processed such as rate plan changes, account transfers, or escalations. This forces your organization to manually contact the wireless provider via email or phone to process these changes. SimplifyWireless provides business customers with the ability to request all possible changes to your wireless subscribers. Furthermore, it takes a request and automatically updates the inventory in the system.
Technical Support Portals
Technical Support Portals
Occasionally, a user will experience a technical issue with their wireless device or network. The wireless providers will connect you with a technical support agent to assist in troubleshooting the problem. These agents use a portal to track your issue, but this portal is exclusive to the wireless provider. Rarely does the business customer receive any reporting. Perhaps you purchased a device model that has had many defects over the years, which is critical information when you need to purchase thousands of the same wireless device. SimplifyWireless tracks and processes any technical support issues, providing complete transparency on the quality of the device models you have purchased.